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Book now and reschedule without penalty in case of COVID-19 restrictions

  • March 12, 2020 | Rhulani Safari Lodge

Due to the current special situation in connection with the Coronavirus COVID-19, Rhulani Safari Lodge offers special conditions for new bookings. You have the right to rebook until shortly before your planned arrival if travel is not possible.

Special Cancellation Provision due to Coronavirus COVID-19

If your visit to Rhulani Safari Lodge cannot be carried out as a result of the Coronavirus COVID-19, you have the right to change the date of your stay. The following conditions apply:

1. If traveling is not possible due to Coronavirus COVID-19, you can postpone your travel free of charge. Acceptable reasons are:

  • Infection with the COVID-19 virus of one or more travel participants, or
  • Ban on leaving the country or city of origin, or
  • Entry ban of the country of origin in South Africa, or
  • No availability of transport options because of Coronavirus COVID-19, or
  • Ordered (not voluntary) quarantine or isolation
  • Traveling is not possible at the time of asking for a reschedule and check-in date is within 30 days

2. If there is no reason for postponement in accordance with inc. 1 above, we allow you to reschedule your booking under the following conditions:

  • The original travel date is less than 6 months in the future
  • A reduced cancellation penalty of 10% of the value of your original booking will apply.

3. In both cases, the new travel date must be within 12 months of the original travel date. The new travel date can be communicated at a later stage. Rhulani Safari Lodge cannot guarantee availability on the new travel date. In the case of a higher tariff on the new travel date, the price difference will be charged. The deposit you have paid for the original booking (minus the cancellation penalty in case of inc. 2) will be allocated to the rescheduled booking. 

4. This Special Provision applies to all rebooking requests from 19 May 2020.

 

Get in contact with our Front of House and book now!