We offer our guests a first-class experience of the highest quality in all aspects and confirm our 5* grading by the Tourism Grading Council of South Africa (TGCSA) every year.
We look after our guests like royalty and apply the service standards of the South African Butler Academy (SABA), with whom we maintain a continuous training agreement.
We identify and manage food safety related risk according to the highest standards which are confirmed through the internationally recognized HACCP certification.
We give top priority to the safety of our guests and offer access to medical care in the event of an emergency through Africa SAFE-T.
We protect the nature that surrounds us and are covered for accidental incidences with General Public Liability insurance coverage of ZAR 20 million.
We use our natural resources sparingly, eliminate plastic on our property, and we use the scarce water reserves carefully.
We produce the electricity for our guests and the lodge operation ourselves using a solar system and are independent of government electricity.
Conservation & Community
We give support to the wildlife conservation activities in Madikwe Game Reserve and to the surrounding communities.